Railnova
Customer Day
18 March 2026 – Brussels, Belgium

Join Railnova’s Customer Day for a high-impact day of insights, product previews, and hands-on sessions with our team.

Hear real customer success stories, discover what’s next (Railster Mini, Railster Studio, and AI-powered tools), and connect with peers throughout the day, ending with an informal dinner to keep the conversation going.

Register
View Agenda

Registration deadline: 08.03.2026 (attendance is free; places are limited)

Practical info

March 18 2026

Railnova Offices – Rue Émile Féron 153, 1060 Brussels, Belgium

Target audience: customers and selected prospects (max. 3 participants per company)

Save the date

Travel information

How to get from the train station to the office:

Hotels

Participants are kindly invited to book their accommodation directly with the hotels. The list below is provided as a selection of nearby recommendations.

 

 

Agenda

09:00 – 09:30Event registration and welcome coffee.
09:30 – 10:00Welcome & opening remarks
 Speaker
Meike Van ‘t Hoen, CEO Railnova
 

Content
Welcoming, objectives of the day and brief update on Railnova vision and future (Speaker: Meike Van ‘t Hoen, CEO, Railnova)

Brief recall on Railnova offering (Speaker: Francis Vander Ghinst, Head of Sales, Railnova)

10:00 – 11:20Customer success stories
RATP Dev
Speaker: Sébastien Margerand, Head of Product Line O&M.
Content: Why Railster was chosen by RATP Dev.
BLS Cargo
Speaker: Markus Schellhammer, Head of ECM and Testing.
Content: Challenges of a Railway Undertaking.
Chrome Angel Solutions/Angel Trains/Grand Central.
Speakers: Graham Dutton, Product Technology Team Manager, Angel Trains and Mark Robinson, Managing Director, Chrome Angel Solutions.
Content: How Railnova RCM unlocked better train performance.
Beacon Rail
Speaker: Haydn Vaughan, Fleet Director.
Content: Why Railfleet became strategic for Beacon Rail operations.
11:20 – 11:50Coffee break and networking
11:50 – 13:00New product developments and enhancements
 Speakers
Railnova product managers and experts
 

Part 1: Railster and IoT stack
Charles-Henri Mousset, Senior Product Marketing Manager, Railnova

  • Railster 2: added value vs. Railster 1 
  • Railster Mini
  • Railster Studio
 Part II: Railgenius and Railfleet
Speaker: Florian Louvet, Software Lead, Railnova

  • New features :  Railgenius fault code dashboard, bridging the gap between raw data and actionable rules, component management
  • Existing features: ticket tagging, AI based defect classification system: scope
13:00 – 14:30Lunch break & Networking
14:30 – 16:00Interactive workshops: future needs and optimisation of Railnova solutions
 Format
3 parallel groups

  • Railster (Facilitator: Charles-Henri Mousset, Senior Product Marketing Manager, Railnova)
  • Railgenius – telematics data (Facilitator: Hugues Brun, Senior Data Science Manager, Railnova)
  • Railfleet – maintenance (Facilitator: Florian Louvet, Software Lead, Railnova)
 Activities

  • Best practices sharing
  • Collaborative identification of challenges in implementation and usage & improvement opportunities
  • Outcome: consolidated customer input per solution to feed Railnova’s product roadmap.
16:00 – 16:20Coffee break and transition + Company tour and production visit (group 1)
16:20 – 17:00Company tour and production visit (group 2)
17:00 – 17:20Closing session & feedback
 Summary
Key takeaways and product roadmap summary Speaker: Meike Van‘t Hoen, CEO, Railnova
 Feedback
Live feedback collection of the attendees to inform future product developments and offerings
Francis Vander Ghinst, Head of Sales, Railnova
17:20 – 19:00Free time / Hotel check-in
19:00Drinks and Dinner
 Location
Location: Au Stekerlapatte, Rue des Prêtres 4, 1000 Brussels
 Cuisine
Cuisine: Belgian food and drinks.

Contact

If you have any additional questions, please reach out to support@railnova.eu

* By registering, you agree to the processing of your personal data for event organisation purposes. Photos may be taken during the event for communication purposes.